Electrical panel service, how does it work?
What ensures maximum efficiency and safety of electrical systems is the quality of service that the major component manufacturing company is able to offer. Even more so for low-voltage distribution boards.
Secsun has been manufacturing low-voltage distribution switchboards with the highest degree of safety and reliability for decades. This has been achieved mainly because of the continuous attention and care of every need that has come to the service department over time.
In this article you will find useful information on how the service department of a company that sells low-voltage switchboards should work in order to ensure, among other things:
- high plant efficiency
- maximum machine tool safety
- maximum operator safety
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The ideal support service
A company’s focus on support services generates high quality inputs for all stages of the life cycle of its products, starting from the design phase, continuing to sales and then to installation, maintenance, and finally disposal.
To adequately support customers, support services for low-voltage switchgear must be articulated through qualifying essential points, such as those in the list below.
– Service contracts
Adequate and clear service contracts with all conditions stipulated in the service, both for work covered by the warranty and for work for which a certain amount is to be paid.
– Requests for assistance
To ensure the most targeted and quickest possible assistance to the issues posed by customers, the service department must have a set procedure so that it is fast and effective, maintaining a complete picture of the situation to facilitate problem resolution.
– Installation and commissioning
Installation and commissioning certified and performed on-site by experts to follow the prescribed procedures smoothly. Intervention by service technicians for low-voltage systems ensures proper installation and safe commissioning of the switchboard.
– Training
Training courses taught by technical specialists, consisting of both theoretical presentations and practical exercises, dedicated to preparing all customer staff, including supervisors, engineers, technicians, operators, and maintenance personnel, on products, systems, processes, and technology.
– Repair and remanufacturing services
The availability of original spare parts is of paramount importance to carry out efficient maintenance work. These services become increasingly important as time goes on, when the initial components become in short supply.
– Maintenance
A proper maintenance program maintains the efficiency, availability, and safety of the plant and machine tools. It reduces the risk of failure and/or plant downtime and extends the life of the low-voltage switchgear, reducing overall operating costs.
All the benefits of service
- Avoids obsolescence and allows upgrading with the latest technology;
- Reduces costs compared to those required for complete installation of new switchboards;
- It increases machine productivity;
- It ensures a long service life of the framework;
- It reduces plant downtime;
- Ensures that the framework always meets the required level of personnel safety;
- Keeps the client informed of recommended updates;
- It offers the lowest total operating cost over the life of the framework.
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In conclusion
We at Secsun work hard every day to make sure that the procedure described is implemented, at the time we actually receive requests for assistance.
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